Privacy Policy

Hong Kong Hengdeli Watch Service Co., Limited (“we”, “us”) takes your privacy seriously. This policy covers your use of this website and the personal data involved when you contact us or use our watch servicing.

By using this website or providing us with personal data, you confirm that you have read and understood this policy.

We may collect: contact details (name, telephone, WhatsApp number, email, correspondence address); watch details (brand, model, serial number and service history where applicable); service details (enquiry content, quotations, payment and delivery records); and records of our communications with you.

We collect only what is reasonably necessary to provide our services, and do not collect sensitive personal data unrelated to them.

We use your personal data to prepare quotations and arrange inspections, carry out servicing and return your watch, process payment and issue invoices, provide warranty follow-up and maintenance reminders, respond to enquiries and complaints, and meet applicable legal and accounting requirements.

We do not use your personal data for purposes other than those above unless required by law or with your separate consent.

We never sell or rent your personal data. We disclose only the minimum necessary to: couriers delivering your watch, suppliers handling parts on our behalf, and authorities where disclosure is required by law or regulation.

All such parties are required to protect your data under contract or by law.

We retain your personal data only for as long as necessary for the purposes for which it was collected — generally seven years after the service is completed, to meet accounting, tax and potential legal claim requirements.

At the end of that period, data is securely destroyed or anonymised.

We apply reasonable technical and organisational measures to protect your personal data, including access restrictions, password-protected systems and confidentiality obligations on our staff and contractors.

No transmission over the internet can be guaranteed as completely secure, so please avoid sending sensitive data through insecure channels.

You have the right to request access to the personal data we hold about you, and to request correction of any inaccuracy. Please write to us or email us with enough information for us to verify your identity.

We respond within the period required by law (normally 40 days) and may charge a reasonable fee permitted by law for handling an access request.

This website uses essential cookies to function (for example, to remember your language preference), and may use analytics cookies to understand how visitors use the site so we can improve it.

You can refuse or delete cookies through your browser settings, though some parts of the site may then not work properly.

We may update this policy from time to time to reflect legal or business changes. The latest version will be published on this page with a revised date.

If you have any questions about this policy, or wish to access or correct your personal data, call us on 400-063-9500 (add +86 from Hong Kong or overseas) or email info@hengdeli-authoritative.com.