Daily 09:00–19:00Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong

After-Sales Care

售後保障服務

Delivery isn't the end — it's the start of the care cycle.

Every serviced watch comes with a service record covering the work carried out, parts fitted and test readings. Workmanship faults within the warranty period are put right free of charge.

What's included

  • Service record and full test data
  • Free follow-up during the warranty period
  • Maintenance reminders
  • One free rate check each year
  • Seal integrity re-check
  • Priority handling

When you need it

  • Your watch has just been serviced and you want to know the care arrangements
  • Something needs checking during the warranty period
  • You want regular rate and seal checks
  • You would like a long-term servicing plan
  • You are preparing to sell and need the service records

Covered by warranty

  • Faults caused by workmanship
  • Material or fitting faults in replaced parts
  • Seal failure within the warranty period

Not covered

  • Accidental impact, drops or unauthorised dismantling
  • Water ingress, magnetisation or heat damage
  • Normal wear (bracelet and gasket ageing)
  • Third-party modifications not carried out by us

Typical timeframe

ItemTypical time
Warranty periodAs stated in the quotation
In-warranty inspection1–2 working days
Free rate checkSame day

Timeframes are indicative. The written quotation issued after inspection governs.

Frequently asked

It depends on the work carried out and is stated on the quotation and service record. Movement work and cosmetic work may carry different periods.

We keep our own service records and can trace yours by the watch serial number or your contact details.

Related services

Movement Service & Overhaul

機芯維修保養

Full dismantling, cleaning, lubrication, regulation and complication repair.

Water-Resistance Testing

防水耐壓測試

Pressure testing to the stated rating, with replacement of aged seals.

Booking

Book an Inspection


Complete the form or simply call us. We can arrange a convenient appointment, and accept both walk-in handover and postal delivery.

Service hotline
400-063-9500+86-400-063-9500
Workshop / Office
香港九龍觀塘開源道45號有利中心5樓5047室Room 5047, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Opening hours
Monday to Sunday, 09:00–19:00Open daily. Appointment recommended.
Business Registration No.
BRN 80966917

Book an Inspection

Complete the form and our technician will get back to you within one working day.

Please enter the watch brand
Please briefly describe the issue
Please enter your name
11-digit mobile for mainland China; 8-digit number for Hong Kong (+852 allowed).Please enter a valid phone number (8–15 digits)

Your information is used only for this service enquiry and is kept confidential. See our Privacy Policy.

Bring your timepiece back to its best

Inspection first, quotation second — work begins only after your approval. Walk in or send your watch by post.

Call 400-063-9500Book an inspection